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CASE MANAGEMENT DEPARTMENT

MISSION STATEMENT
The mission of the Case Management Department is to assess the needs of the client and recommend services which will help enable the client to live as independently as possible. The Case Management Department will then coordinate the needs of the client with all available LCAAA and Community Resources. At the time of the initial assessment, a Plan of Care will be formulated, and all clients will be reassessed annually or as their conditions/needs change. Case Management clients will be reassessed bi-annually.

CASE MANAGEMENT SERVICES
Case Management is the coordination of a broad range of services arranged in response to the assessed needs and resources of older persons and uses all available, appropriate funding sources. Case Management recognizes the unique needs and preferences of the persons receiving assistance and the right to exercise control over their own lives. Case Management supports older persons and their caregivers in making appropriate and informed decisions about needed assistance.

With the exception of those clients screened for Medicaid Personal Care, the Case Management Department of LCAAA is where contact begins. The department originated in 1984 and consists of three full-time employees. We are responsible for the activation and maintenance or files for all active, inactive and deceased clients receiving Title III, or private pay services, as well as Medicaid clients. Case Management is the coordination of a variety of services in response to the needs of clients and their caregivers in the three counties we serve: Brunswick, Mecklenburg, and Halifax. We take initial contacts or requests to reassess by phone or walk-in Monday through Friday during regular business hours. These requests come from the client, a family member, or in many cases a social worker from a hospital or Department of Social Services. We will assess or reassess the client's needs in his or her home and make recommendations at the weekly Case Management Team (CMT) meetings. Based on our decision of need for the client, we will enroll, continue services, or terminate services as the client's need dictates. In some rare cases we deny enrollment if a client does not meet eligibility criteria as we are mandated by "Older Americans Act" to serve those in greatest need; economically first, and then socially.

  • ELIGIBLE POPULATION
    Case Management will target those older persons, age 60 years and over, in the greatest economic or social need with particular attention to low-income minority individuals. Such persons shall also be unable to maintain independent living and self-sufficiency in their community due to the inability to define, locate, secure or retain the necessary resources and services of multiple providers on a long-term basis and shall be dependent in two (2) or more activities of daily living which results in substantive limitations in major life activities.
INFORMATION AND ASSISTANCE SERVICES
Information and Assistance Services is a service designed to support older persons and their caregivers in assessing their needs, identifying the most appropriate services to meet their needs and linking the older person and caregivers to the agencies providing needed services. An assessment may include a review of the person's care needs beyond the presenting problem in the areas of physical, cognitive, social and emotional functioning as well as environmental and financial needs. The objectives of Information and Assistance Services are to enable older persons to locate and use services and resources which promote their well-being, independence, and self-determination and to protect their interests and rights. It is an integral component for development and implementation of service plans for Case Management Services.

In addition, Information and Assistance Services will collect and make available data to support community needs assessment and community planning activities. Outreach activity can be coordinated under this service definition. Outreach can also be coordinated with other community outreach programs/efforts to avoid duplication of efforts.

  • ELIGIBLE POPULATION
    Individuals are eligible for Information and Assistance Services if they are 60 years of age or older. Preference shall be given to older individuals with greatest economic need or older individuals with the greatest social need, with special attention to low income minority individuals. Families and caregivers of elderly persons may also receive information and suggestions for needed services.
PUBLIC INFORMATION/EDUCATION SERVICES
Public Information/Education Services is the process of informing older persons and the general public about the programs, services, and resources available to elderly persons and their caregivers. Service activities involve a contact with several elderly clients or potential clients (group services). The service may incorporate the development of special information campaigns to inform older people and the general public about issues, problems and benefits important to older people.
  • ELIGIBLE POPULATION
    Individuals are eligible for Public Information/Education Services if they are 60 years of age or older. Preference shall be given to older individuals with greatest economic need or older individuals with greatest social need, with special attention to low income minority individuals. Families, friends and referral sources also may receive information and suggestions for needed services.

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    For more information contact:

    Lake Country Area Agency on Aging
    1105 West Danville St.
    South Hill, Virginia 23970

    Phone (434) 447-7661 - Fax (434) 447-4074
    Toll Free 1-800-252-4464 (Within VA.)
    E-Mail: lakecaaa@lcaaa.org